The best connection for more comfort and safety.
The next oil change, vehicle check, new brake pads. These are appointments you no longer need to think about. Just lean back and relax – your BMW knows when and what services it needs and sends the vehicle-related service data automatically to BMW. Your preferred BMW Service Partner can then access the data quickly and get in touch with you right away. With BMW TeleServices from BMW ConnectedDrive you’re free to do what you really want to.
OVERVIEW OF BMW TELESERVICES.
BMW TeleServices are innovative BMW ConnectedDrive services that offer maximum comfort and let you focus on the important things in life. Through BMW TeleServices, your preferred BMW Service Partner receives detailed information from BMW regarding the condition of the vehicle, information which was previously available only through a workshop visit. This guarantees personalised service for your vehicle as well as a quick reaction in the event of a malfunction.
With the Automatic BMW Teleservice Call your BMW knows when a service is due. Through the Condition Based Service (CBS) sensors, the car identifies service requirements and automatically transmits all service-related data to BMW. Your preferred BMW Service Partner retrieves the data, is informed about the service need and vehicle status, and calls you to arrange a workshop appointment, if necessary.
With the Manual BMW Teleservice Call, you can conveniently get your BMW Service Centre to contact you, get customised advice or spontaneously schedule a service appointment. The vehicle sends all service-relevant data to BMW at the press of a button. Your BMW Service Partner receives the information, calls you back, answers your questions and possibly arranges an appointment. and possibly arrange an appointment.
In the event of a breakdown or technical malfunction, you can initiate the BMW Breakdown Call to get assistance, while the BMW Teleservice Update ensures that your mobile devices and media players are always well connected to your BMW. BMW Teleservice Battery Guard reliably keeps an eye on your battery day and night and informs you if the battery’s state of charge drops below a certain level.
BMW CONNECTED DRIVE.
BMW ConnectedDrive stands for the intelligent connection of vehicle, driver and the outside world. It lets you complete tasks more quickly and easily and have more time for the most important things in life: your family, friends or leisure activities. Under the umbrella of BMW ConnectedDrive, BMW TeleServices guarantee maximum comfort with regards to servicing or in case of a technical malfunction. The usage of BMW TeleServices features is free of charge to BMW ConnectedDrive customers who choose the optional equipment ConnectedDrive Services or Intelligent Emergency Call. The services are automatically activated when the vehicle is delivered to the customer.
BMW TeleServices for the vehicle of your dreams
Find out beforehand, whether you can use BMW TeleServices in the vehicle of your dreams.
The exclusive portal for BMW ConnecteDrive customers
Your data, your contacts, your locations, your settings – use the My BMW ConnectedDrive portal for your very own BMW ConnectedDrive experience.
Log in now or register to find out whether you can use features from BMW TeleServices in your vehicle. This way you’ll always have an overview of all your BMW ConnectedDrive services and can manage them easily.
TELESERVICES OFFERS AT A GLANCE.
Automatic BMW Teleservice Call.
Manual BMW Teleservice Call.
The BMW Teleservice breakdown call.
BMW Teleservice Battery Guard.
BMW Teleservice Update.
How the Automatic BMW Teleservice Call Works
Condition Based Service (CBS) sensors constantly monitor fluid levels (e.g. engine oil) or wear-and-tear components (e.g. brake pads). If a service appointment is needed, your BMW automatically transmits all service-related data to BMW. Your preferred BMW Service Partner will call you to arrange an appointment, if necessary. Due to the accuracy of the data relayed, the service appointment can be prepared perfectly with all required components and spare parts – so the vehicle only stays at the Service Centre for a minimum time period. Forget about inflexible service intervals. You only drive to the workshop if you have to.
How the Manual BMW Teleservice Call works
You can activate the Manual BMW Teleservice call via the iDrive system in your vehicle at any time. All relevant data will be sent to BMW from your vehicle. Your preferred BMW Service Partner will receive a message asking him to get in touch with you. When the data has been evaluated, your Service Partner will call you back to arrange an appointment. This gathered information allows your preferred Service Partner to be perfectly prepared, to attend to your personal needs and – if necessary – to order the desired accessories in advance.
How the BMW Teleservice Breakdown Call works
In the event of a breakdown or malfunction in your BMW, simply select BMW ConnectedDrive via the iDrive menu and the function Mobile Care. At the press of a button, you can transmit the current vehicle data to our Mobile Care specialists for evaluation. Our specialists are able to remotely diagnose your BMW as if it were in the workshop. With the help of an automatic voice connection our specialists will inform you about the condition of the vehicle and the next steps. They are often able to rectify certain problems remotely. If remote maintenance isn’t possible, a Mobile Care vehicle will be dispatched right away or you’ll be directed to the nearest BMW Service Partner. The vehicle data will be transmitted to the BMW Service Partner to ensure that he’s optimally prepared to service your vehicle.
How the BMW Teleservice Battery Guard works
An eye on your battery: in case your battery’s state of charge drops below a certain level, due to parking lights being left on, for example, BMW Teleservice Battery Guard is triggered automatically and informs you immediately by text message or email, depending on which variant you selected in the BMW ConnectedDrive portal. BMW Teleservice Battery Guard stays activated until the next time you start your BMW. If necessary, your preferred BMW Service Partner will get in touch to arrange a service appointment.
The Battery Guard functions are generally available as a basic service from BMW TeleServices. To receive a Battery Guard text message or email, you only need to customise this service in the BMW ConnectedDrive portal by leaving your mobile telephone number or email address. Registration and configuration on the BMW ConnectedDrive portal is a prerequisite to using the BMW Teleservice Battery Guard in its entirety.
How the BMW Teleservice Update works
Regular driver updates ensure the compatibility of your BMW with your mobile devices. Go to BMW Teleservice Update via ‘Settings’ and ‘Software update’ in the intuitive iDrive menu in your BMW. Whether it’s a mobile phone or USB media player: you’ll see the latest software updates available on your display. These updates are often small data packages and can be downloaded and installed quickly – thus ensuring your mobile devices and your BMW are always up to date and keeping you optimally connected without the need to visit a BMW Service Partner.
PREREQUISITE FOR USE.
BMW TeleServices are available in many countries. A prerequisite for use is the optional equipment Intelligent Emergency Call or ConnectedDrive Services. Find out more about the prerequisite for use.
SERVICE PARTNER MANAGEMENT.
Find out which BMW Service Partner your BMW is registered with or how you can change to the BMW Service Partner of your choice.
DATA PROTECTION NOTICE.
We take data protection very seriously. Find out more about the data protection guidelines for BMW TeleServices.
TERMS AND CONDITIONS.
Please note the terms and conditions (T&C) for BMW TeleServices.
Questions and answers about BMW TeleServices.
Do you have any questions about BMW TeleServices? You’ll find answers to the most common questions here.
How much does it cost to use these services?
The use of BMW TeleServices is free of charge in combination with the optional equipment ConnectedDrive Services or Intelligent Emergency Call. In this instance, the services can be used via the vehicle's built-in SIM card both at home and abroad.
For which BMW vehicles are BMW TeleServices available?
Every BMW with BMW ConnectedDrive Services (SA6AK) or Intelligent Emergency Call (SA6AC) also offers BMW TeleServices (SA6AE).
Ask your BMW Service Partner for detailed information.
To which BMW Service Partner will the BMW Teleservice Call be sent by default?
Your vehicle sends the data to BMW. Your preferred BMW Service Partner can access the information. By default, the dealer who supplied your BMW is set as your BMW Service Partner.
Can I change my vehicle’s default BMW Service Partner?
You can change the BMW Service Partner at any time. For instance, if you have relocated and want to ensure a different BMW Partner receives your data, please use the ConnectedDrive Hotline or get in touch with your preferred BMW Service Partner.
How do I make sure that BMW TeleServices can be accessed in my used car and that my BMW Service Partner is informed?
BMW TeleServices must be activated in the vehicle and attributed to your preferred BMW Service Partner. Please contact your trusted BMW Service Partner for more information.
What do I need to consider on vehicle resale?
Inform the buyer about the functionality of BMW TeleServices. Further information available at: www.bmw.com/teleservices. Also advise the buyer about the form that they can use to select their preferred BMW Service Partner.
How can BMW TeleServices be activated in the vehicle?
By default, BMW TeleServices are already activated on delivery. If you have any questions about this, please contact your BMW Service Partner.
How can BMW TeleServices be deactivated in the vehicle?
BMW TeleServices can be deactivated at any time. BMW TeleServices can only be switched off by a complete deactivation of the whole vehicle connectivity. This implies that the SIM card, installed in the vehicle, is also deactivated. Consequently the vehicle’s emergency call is inactive.
Find out more about deactivation at www.bmw.com/connecteddrive